TTEC Holdings Inc. (NASDAQ:TTEC) and InnerWorkings Inc. (NASDAQ:INWK) have been rivals in the Business Services for quite some time. Below is a review of each business including various aspects such as institutional ownership, profitability, risk, dividends, analyst recommendations, earnings and valuation.
Earnings & Valuation
| Gross Revenue | Price/Sales Ratio | Net Income | Earnings Per Share | Price/Earnings Ratio | |
| TTEC Holdings Inc. | 1.51B | 1.06 | 35.82M | -1.91 | 0.00 |
| InnerWorkings Inc. | 1.12B | 0.18 | 76.18M | -0.92 | 0.00 |
We can see in table 1 the earnings per share, gross revenue and valuation of TTEC Holdings Inc. and InnerWorkings Inc.
Profitability
Table 2 provides TTEC Holdings Inc. and InnerWorkings Inc.’s net margins, return on equity and return on assets.
| Net Margins | Return on Equity | Return on Assets | |
| TTEC Holdings Inc. | 2.37% | -7.8% | -2.5% |
| InnerWorkings Inc. | -6.80% | -18.6% | -7.4% |
Risk and Volatility
TTEC Holdings Inc. has a beta of 0.8 and its 20.00% less volatile than Standard and Poor’s 500. InnerWorkings Inc.’s 1.67 beta is the reason why it is 67.00% more volatile than Standard and Poor’s 500.
Liquidity
The Current Ratio and Quick Ratio of TTEC Holdings Inc. are 2.1 and 2.1 respectively. Its competitor InnerWorkings Inc.’s Current Ratio is 1.6 and its Quick Ratio is 1.4. TTEC Holdings Inc. can pay off short and long-term obligations better than InnerWorkings Inc.
Dividends
TTEC Holdings Inc. pays out its dividends annually at $0.55 per share and 1.61% dividend yield. InnerWorkings Inc. does not pay a dividend.
Insider and Institutional Ownership
The shares of both TTEC Holdings Inc. and InnerWorkings Inc. are owned by institutional investors at 28.4% and 80.6% respectively. Insiders owned 0.5% of TTEC Holdings Inc. shares. Comparatively, InnerWorkings Inc. has 3.6% of it’s share owned by insiders.
Performance
Here are the Weekly, Monthly, Quarterly, Half Yearly, Yearly and YTD Performance of both pretenders.
| Performance (W) | Performance (M) | Performance (Q) | Performance (HY) | Performance (Y) | Performance (YTD) | |
| TTEC Holdings Inc. | -3.02% | 2.69% | 24.97% | 30.28% | -3.97% | 20.16% |
| InnerWorkings Inc. | -0.2% | 6.54% | 11.64% | -36.9% | -46.73% | 30.75% |
For the past year TTEC Holdings Inc. has weaker performance than InnerWorkings Inc.
Summary
TTEC Holdings Inc. beats on 9 of the 11 factors InnerWorkings Inc.
TeleTech Holdings, Inc. provides technology enabled customer experience services. It operates through four segments: Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services. The Customer Management Services segment offers customer experience delivery solutions, which integrate technology with customer experience professionals to optimize the customer experience across various channels and stages of the customer lifecycle from an onshore, offshore, or work-from-home environment. The Customer Growth Services segment provides technology-enabled sales and marketing solutions, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth, and retention services. The Customer Technology Services segment offers system design consulting, customer experience technology product, and implementation and integration consulting services, as well as manages clientsÂ’ cloud and on-premise solutions. The Customer Strategy Services segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management. The company serves automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, travel, and transportation industries. It has operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Germany, Hong Kong, Ireland, Lebanon, Macedonia, Mexico, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, Turkey, the United Arab Emirates, and the United Kingdom. TeleTech Holdings, Inc. was founded in 1982 and is headquartered in Englewood, Colorado.
InnerWorkings, Inc. provides marketing execution solutions in North America, Latin America, Europe, the Middle East, and Africa. The companyÂ’s software applications and databases create an integrated solution that stores, analyzes, and tracks the production capabilities of its supplier network, as well as detailed pricing data. It offers outsourced print management solutions that encompass the design, sourcing, and delivery of printed marketing materials, including direct mail, in-store signage, and marketing collateral; and outsourced solutions for the design, sourcing, and delivery of branded merchandise and product packaging. The company also assists clients with the management of events, promotions spending, and related procurement needs; and designs, sources, and installs point of sale displays, permanent retail fixtures, and overall store design, as well as offers on-site outsourced creative studio, digital marketing, and on-demand creative services. In addition, it provides fulfillment and logistics services, such as kitting and assembly, inventory management, and pre-sorting postage. Further, the company offers creative services comprising copywriting, graphics and Website design, identity work and marketing collateral development, and image and print-ready page processing and proofing capability services. It serves corporate clients in a range of industries, such as retail, financial services, hospitality, consumer packaged goods, non-profits, healthcare, food and beverage, broadcasting and cable, and transportation. The company was founded in 2001 and is headquartered in Chicago, Illinois.
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