We’ve just added a new feature to Get Reviews so you can stay closer to customer feedback when running review generation campaigns.
Now, when you run a Get Reviews campaign, you’ll have the option to receive email notifications about the Net Promoter Score (NPS) customers give.
React Quickly to Negative Feedback
Receiving negative feedback is never nice, but what you do next can make all the difference.
Our research shows that 80% of consumers would be ‘likely’ or ‘highly likely’ to leave a review if they initially had a negative experience that was turned into a positive experience.
We also know that speed of response can make or break customer satisfaction; 46% of customers expect companies to respond faster than four hours.
With NPS Notifications, you can get instantly notified whenever a customer gives a negative NPS from your Get Reviews campaign. Plus, if you’ve chosen to collect additional feedback, you’ll see that alongside their score. Importantly, you’ll see each customers’ contact information so you can follow up to resolve the issue.
Stay on Top of All Your Feedback
NPS Notifications aren’t only useful for dealing with negative feedback. We have a variety of options to ensure you’re getting the right information to the right people when you want it:
- Get notified as soon as a customer leaves feedback or with a daily round-up.
- Decide what type of feedback you want to include: only negative, only positive, or all feedback.
- Select up to five emails to receive the notifications. This could be your customer support team or, if you’re an agency, your client, so they can handle the customer responses themselves.
NPS Notifications is now ready to use. Simply head to a location, click through to Get Reviews and enable it for your next campaign.
If you want to learn more about NPS Notifications, we’ve added more information in our Help Center: How to create a Get Reviews campaign within Reputation Manager
If you’re not using Get Reviews yet, then here’s your chance to get started. You already have credits bundled into your plan, so there’s no extra cost to give it a try.
If you’re not a BrightLocal subscriber yet, you can try Get Reviews and all our tools with a 14-day free trial.
Watch the video to learn more.
Kristian is BrightLocal’s Director of Product and Marketing. He’ll pop up on the blog to let our audience know about big things happening at BrightLocal and in the local SEO industry. Kristian draws from a decade of SEO experience and has spent the last few years working in SaaS companies.