Admitting that you made a mistake can be hard, but when it comes to customer interactions it’s important to acknowledge your error and issue a heartfelt apology. An apology email can often strengthen your relationship with a customer or client as it indicates that you can take responsibility for your actions and by demonstrating that […]
Saying Sorry: Our Best Apology Email Templates And Tips Read More »
NEW YORK, NEW YORK – JANUARY 08: (EXCLUSIVE COVERAGE) Jillian Michaels visits BuzzFeed’s “AM To DM” … [+] on January 08, 2020 in New York City. (Photo by John Lamparski/Getty Images) Getty Images Social media is a wonderful place to interact with celebrities, check football news during the playoffs, and view family reunion photos. It
Why Jillian Michaels Needs To Learn The Secret Of ‘No Further Comment’ On Social Media Read More »
Pretty much every business will have to apologize for something at some point. However, many companies don’t do this effectively. Mastering the art of the apology can help you keep customers’ business, secure future business, and improve customer loyalty, and avoid negative buzz that could harm your reputation going forward. Business apology letters are essential
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Yun Seo Bin has posted a handwritten letter of apology through Instagram. Yun Seo Bin, a now-former contestant of “Produce X 101,” had been the subject of an online post made earlier this week alleging he had a violent past as a school bully. Other posts also surfaced at the time, denying the bullying claims. JYP
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There is an ecosystem in the world of the Internet. You have the content producers, you have advertisers and you have people searching for content. In this world, Google is the primary destination people go to search for content. Google can provide this service because they make money by letting advertisers show ads in their
Does Google owe us more than just an apology over de-indexing? Read More »
When your business makes a mistake, you need to act quickly. A sincere apology email can often help to fix the damage. But the stakes are high. Use the wrong words in your apology email, and you might anger your audience. To avoid disasters like this, we gathered great examples of apology emails. Consider this
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It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending a polished, professional apology letter to your customers is the first step to making it right again. Whether it’s a scheduling mishap or bug in your product, or something more serious like an app outage or
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Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. Every time a tech company does something patently ignorant or offensive, it’s rarely worth asking the question: “What were they thinking?” Almost always, the answer is: “They weren’t.” And they certainly weren’t feeling. An example is an ad
I’m sorry. How many times have you uttered those two words or heard them? None of us are perfect. We all make mistakes. We all brake trust. We are all insecure about something. We are all human. Few of us want to admit four out of the five. If avoiding those facts is your objective
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When your business has an issue impacting your trustworthiness with consumers, the sooner you address the issue, the better your chances of negating damage. That’s exactly what Apple did on December 28, 2017, when they addressed a problematic perception issue regarding battery life and product dependability on some of their older iPhones. In response to a
5 Powerful Lessons Learned from Apple’s Recent Battery Performance Apology Read More »
