Apology

Why Mario Batali’s Newest Apology Is an Epic Fail (and What You Can Learn From It)

Last week, celebrity chef Mario Batali emerged as one of the latest in a long list of powerful men accused of sexual misconduct in the workplace. Soon thereafter, ABC fired Batali from The Chew, the daytime show he’s co-hosted since 2011. But Batali’s latest attempt at an apology simply added insult to injury. According to CNN, […]

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Accidental Sends and Apology Emails

Mistakes happen. You’ve created your strategy, set up your template/content, scheduled the launch and then sat back and waited for the results to come pouring in. Except once it’s launched you’ve noticed it was accidentally sent to your full file because the proper filters weren’t in place. In sets the panic. When this happens, the