Shutterstock Do intelligence and actionability go hand-in-hand? The basic difference between data and intelligence is this: data are facts, and intelligence is the arrangement of data to convey meaning. In other words, intelligence is a capacity for applying a combination of facts. Customer experience intelligence, then, is a capacity to apply facts about what customers […]
Actionability of Customer Experience Intelligence Read More »
Artificial intelligence is revolutionizing tens of industries around the world. We are seeing its various applications in a number of industries, from marketing, customer service, manufacturing, and even more recently, the design industry. Small business owners can use artificial intelligence to their advantage as far as their startups are concerned. Here is how AI can
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One of the most celebrated actresses in Hollywood, Uma Thurman has repeatedly showcased the ability to deliver soul-stirring performances on the big screen. But none of her roles match the remarkable emotional control she demonstrated during a recent interview. And it’s obvious she wasn’t acting. At a press event covering her new Broadway play, a
Movies always portray Artificial Intelligence as an almost omniscient presence. While Siri and Cortana have shown that today’s AI is far from being all-knowing, DeepMind’s newest software has the capacity to change that. DeepMind, Google’s AI division, broke new ground when its software, AlphaGo, mastered the Chinese game of Go and defeated game masters Lee
DeepMind’s AlphaGo Zero Breaks New Ground in Artificial Intelligence Read More »
As a modern marketer, you know all too well how challenging it is to satisfy today’s demanding buyers. You’re doing your best to meet their ever-growing expectations for personalized and relevant experiences in the moment. It’s clear that marketers who shift from volume-based, one-size-fits-most communication to engaging segments of one with high-value experiences will be
Moving from Volume to Value with Artificial Intelligence (AI) Built for Marketers Read More »
ARTIFICIAL intelligence (AI) is not fully realized yet to be seen as a threat to jobs, the founder of a Manila-based outsourcing company said recently. Itamar Gero, founder and chief executive officer of TrueLogic Online Solutions, told reporters in a chance interview that AI technology was “still not what they think it is.” “It is
Artificial intelligence no threat to jobs – BPO exec Read More »
Episode 180 features Miki Goyal, Chief Technology Officer at TimeTrade. Miki leads TimeTrade’s software engineering organization where his focus is leading the company’s product roadmap for their market-leading cloud appointment scheduling platform. On this episode, we discuss how TimeTrade is enabling automated appointment setting using Artificial Intelligence (AI) and machine learning capabilities. In case you’re not
Creating Online Customer Conversations through AI Powered Intelligence [Podcast] Read More »
This past year I hired, fired and then rehired an artificial intelligence scheduler called Amy. This is my first experience managing a machine. Sure, there was a novelty factor that was fun but she’s also had a few West World episodes that were less fun. With so much media focus on how artificial intelligence and
Five Things I Learned About Managing Machines From My Artificial Intelligence Assistant Read More »
We’re on the verge of a whole new world when it comes to Account-Based Marketing (ABM). Just when it seemed like marketers were getting the hang of ABM, advancements in technology are flipping traditional account-based tactics on their head. In the past year or so, we’ve seen artificial intelligence (AI) technologies swoop in and really
Artificial intelligence is changing the rules of account identification Read More »
Welcome to Part 7 of: “A Nine Part Practical Guide to Martech Enablement.” This is a progressive guide, with each part building on the previous sections and focused on outlining a process to build a data-driven, technology-driven marketing organization within your company. Below is a list of the previous articles for your reference: In these previous
Part 7 — Insights, intelligence and integration Read More »
