A Customer satisfaction survey (CSAT) allows you to measure customer experience, how much a customer would recommend your business and satisfaction with your brand There are some simple rules to follow when creating a customer satisfaction survey which gives you high-quality insights, accurate data and actionable findings, whether it’s the metrics you include or question […]
Customer satisfaction survey questions and templates Read More »
You’ve probably already heard that quote “if you’re not growing, then you’re dying”. So ask yourself this question: Is your company growing as fast as it should? Now, don’t confuse activity with growth. Holding three meetings and replying 100 emails per day does not necessarily equal results. If you don’t want your profits to fall
3 Questions That Instantly Identify Someone With Million-Dollar Coaching Skills Read More »
Reviews and feedback are the two factors of importance concerning the analysis of your website. You might count on statistics that show you where your visitors came from, what they view, and what they buy, but there’s nothing like sincere feedback from a real person – it’s more accurate than anything else. One of the
3 Online Form Questions to Ask for Effective Feedback Read More »
To be effective in today’s rapidly evolving business world, leadership development is a critical investment for us to make. As leaders, we need to stay on top of marketplace changes — and have the traits, skills and agility to adapt to those changes — to remain competitive. My company, Vistage, recently conducted research showing that CEOs from small and
5 Tough Questions to Ask Yourself to Become a Better Leader Read More »
Mark Zuckerberg is no doubt relieved to be finished with his two days of testimony before Congress. He acquitted himself well: No gaffes, no disrespect, and thankfully no flop sweat. On the other hand, several of our elected leaders asked questions that were highly uninformed, or in some cases just plain weird. Part of the problem
The 9 Most Weird and Hilarious Questions Congress Asked Mark Zuckerberg Read More »
Off-page SEO is NOT just about backlinks as most people think. It involves your overall website trust, authority, social signals and many other things. Don’t just rely upon on-site optimization if you want higher rankings. Whenever you publish a new post or page, make sure to know the off-page SEO factors in the infographic below
Your Most Burning Questions Answered [Infographic] Read More »
Small businesses using Skype or other Microsoft services will soon have to mind their Ps and Qs — and just about every other letter or word transmitted or published as content on these platforms. A new Microsoft Service Agreement going into effect May 1, 2018 includes many changes many changes. But the one raising the
Blogging ain’t no joke. I love blogging; don’t get me wrong. Total blast. Fun, freeing and enlightening, this medium helps you live a pretty sweet, dream life. Awesome. But the amount of time and energy required to resurrect an abandoned blog is substantial. I happened across a few questions today and wanted to address a
4 Questions to Ask Before Resurrecting an Abandoned Blog Read More »
Many curious co-workers and friends have asked me, “How did you manage to convince your company to let you work part-time, anywhere in the world, in a role you built for yourself?” I typically answer it was a combination of hard work and luck—being in the right place, at the right time, with the right
Pitch Perfect: The 9 Questions Every Successful Pitch Answers Read More »
As an Agile Coach, you frequently encounter situations which demand quick thinking to get things moving in the right direction. Over time I have found few techniques which come out handy and always keep these in my playbook in case need arise. This is the third part in the series of tools that I have
Agile Coach Toolkit #3: Asking Powerful Questions Read More »
