Google shared that the local Question & Answer feature that rolled out back in August is now available on desktop search. Google said they are “expanding Questions & Answers on Google My Business.” This enables both searchers and business owners to ask and answer questions from their desktop, on mobile search or on Android Google […]
Google Local Questions & Answers now rolling out to desktop search Read More »
Some SEO questions are awkward. You want to know the answer to them, but you feel pretty stupid for just having the thought about it in your mind. If you ask your next door SEO neighbor, you’re afraid he or she will laugh. You’re embarrassed. You’re afraid to ask that specific question. But still, there
As global director of CX strategy and enterprise experiences at General Motors, David Mingle has spent the past four years laser-focused on transforming the customer experience. “There is a lot of friction in today’s car buying process that we need to address,” said Mingle, who has held various management positions at Nissan North America, Chrome
GM’s Global Director Of CX Answers 4 Questions For Digital Innovators Read More »
For webmasters affected by a manual action, understanding why a particular penalty is applied, what the consequences are and how to adequately address the issue are key to resolving a potentially critical situation. When penalties are discussed, some questions seem to come up more often than others. In this Q&A, which is a supplement to
In 1998, I became the investment club guide for About.com. My responsibilities included the creation of at least one original article per week on the topic of investing or investment clubs, as well as development of the e-newsletter for the subscribers of that channel. I absolutely loved it. Every piece of content I created scored
17 Questions to Break Free From Competitive Content Issues Read More »
Best Practice: Open and Transparent Communication (Opening the Kimono) One of the key things I love to do with customers takes inspiration from Patrick Lencioni’s Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty: not being afraid to be vulnerable with and challenge customers. I refer to this best practice
CSM from the Trenches – Asking the Right Questions to Challenge Customers Read More »
When I was a younger one of my most favorite memories were centered on going for drives with my father; and yes gas prices back then weren’t what they are today. What always surprised me about the drives was that some-days they’d last for hours and others they’d be relatively short. As I gazed at
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Whether you’re sitting back and reflecting on life, or debating pitching your boss on the importance of keeping you around (at a higher salary) determining your worth in a business sense is vital to your growth. I was sipping on a cappuccino at a small coffee bar in a farmers market, listening to some people
Are You Getting Paid Less Than You’re Worth? These 4 Questions Will Help You Find Out Read More »
Emily Nash, 16, plays golf where she attends school–at Lunenburg High School in Massachusetts. Playing from the boy’s tees, she earned the best score in the Central Mass Division 3 Boys’ Golf Tournament. Her score helped her team move up, too–no problem counting her contribution to the team’s record. Emily Nash: champion trophy and title denied
Golf Champ Denied Trophy Because She’s a Girl Raises Tough Questions for Any Team Read More »
By Bruce Hagenau There are many articles written about new product development, offering tips on major considerations ranging from patent protection and cost estimating to prototype development and materials (e.g., drawings, cardboard, molded plastic). Yet, beyond the traditional wisdom, there are questions many inventors never ask themselves—and that aren’t often covered in articles about product
3 Must-Answer Questions to Take Your Prototype to Finished Product Read More »
