Reviews

Are Amazon and Lyft Making Online Reviews Too Important?

I’m really not sure what I think about this, so I’d love to discuss with you on Linkedin or Twitter. As I write this, it’s Thanksgiving Week in the United States, which means millions of people will spend billions of dollars on Black Friday and Cyber Monday, and will temporarily say things like “doorbusters” without a trace of […]

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Report: ‘Incentivized reviews’ effective for consumers and brands

No one disputes the importance of online reviews. Numerous surveys and reports document their influence on consumer purchases. A more controversial topic is how to capture reviews and what tactics are ethical and effective. A new Bazaarvoice report featuring survey data from U.S. and French shoppers, 18 and older, discusses consumer reactions to “incentivized reviews”

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Google local reviews study shows 74% of businesses have at least one review

BrightLocal released a study on reviews within Google local and Google maps. It looked at over 93,000 business reviews in Google and produced the findings around how many businesses have reviews, the average star ratings across businesses, their rankings in Google local and more. Who gets reviews and what are the types of reviews given?

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Do Your Employees Believe Their Performance Reviews are Unfair? Here’s What You Can Do

Most employees want an honest evaluation of what they do well and what they need to improve, but few employees believe performance reviews are objective. Recent research from Gallup shows that 71% of employees believe their performance reviews are unfair. With end-of-year reviews coming up, what can your HR team do to make employees feel

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How to Use Social Media to Get More Customer Reviews

How to Use Social Media to Get More Customer Reviews Social media marketing should be a part of every business’ online marketing strategy. Along with boosting sales and building brand awareness, social media platforms can also be used to generate more customer reviews. Here’s how to leverage your social media accounts to get more reviews.

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