Reviews

Should eCommerce Merchants Remove Negative Product Reviews?

A motivated customer with an ax to grind can damage the reputation and revenue of an eCommerce store. Negative reviews are something everyone who does business online has to deal with, but they make many eCommerce merchants nervous — so nervous they’re tempted to scrub every negative review from their stores. But is that the […]

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7 Reasons Online Reviews are Essential for Your Brand

Having easy access to the web has radically changed the way people shop for almost everything today. From mobile phones to dentist services, it’s rare to blindly make a purchase decision without reading through several online reviews. In 2016, 90% of shoppers read at least one online review before deciding to visiting a business. More importantly,

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Marketing Day: Instagram tests new features, Facebook app reviews & sales tax laws

Amy Gesenhues is Third Door Media’s General Assignment Reporter, covering the latest news and updates for Marketing Land and Search Engine Land. From 2009 to 2012, she was an award-winning syndicated columnist for a number of daily newspapers from New York to Texas. With more than ten years of marketing management experience, she has contributed

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How the hospitality industry should approach online reviews and citations

We all know that when it comes to search engine optimization (SEO), every industry has its quirks but the restaurant and hospitality industry are very much their own beast. Potential customers can get almost everything they need to make a purchase decision from Google Maps, Google Reviews, Yelp and other review sites like TripAdvisor for

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SearchCap: Google says yes to reviews from Yelp, Google Maps, algorithm change impacts local search & more

Debra Mastaler is Features Editor at Search Engine Land. She is an internationally recognized authority on link building and is an OMCP Certified Link Building Trainer. Based in Washington DC, Debra is also a columnist for Search Engine Land, has written for or been featured in numerous tech publications and is active on the search

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Google gives thumbs-up on placing your local reviews from Yelp, Google Maps and others on your own website

You’ve probably all seen websites that showcase the reviews their customers have left for them on Yelp, Google Maps and other third-party websites. According to John Mueller, a Google webmaster trends analyst, it is perfectly OK with Google’s webmaster guidelines to take some of those reviews and highlight them on your company website. The only

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